Batuaa

Refunds & Cancellation

Understand how refunds, cancellations, and reversals are handled on the Batuaa platform.

This Refunds & Cancellation Policy (“Policy”) governs refund, cancellation, and reversal requests on the Batuaa platform operated by Bitbatuaa Technologies Pvt Ltd (“Company,” “we,” “our,” or “us”).

Batuaa enables users to invest in digital gold through third-party providers. Due to the nature of gold transactions and live market pricing, specific rules apply to refunds and cancellations.

1

Introduction

This Refunds & Cancellation Policy (“Policy”) governs refund, cancellation, and reversal requests on the Batuaa platform operated by Bitbatuaa Technologies Pvt Ltd (“Company,” “we,” “our,” or “us”).

Batuaa enables users to invest in digital gold through third-party providers. Due to the nature of gold transactions and live market pricing, specific rules apply to refunds and cancellations.

2

General Principle

Digital gold transactions on Batuaa are executed in real-time based on live gold prices.

Therefore:

  • All confirmed purchases of digital gold are final and non-reversible
  • Refunds are generally not permitted after successful execution
3

Cancellation Policy

3.1 Before Transaction Confirmation

  • Users may cancel a transaction before final confirmation/payment authorization
  • No charges will apply in such cases

3.2 After Transaction Confirmation

Once a transaction is confirmed and processed:

  • Cancellation is not allowed
  • The gold is already purchased from the partner provider
4

Refund Policy

Refunds are only applicable in limited scenarios:

4.1 Failed Transactions

If:

  • Payment is debited, but
  • Gold is not credited to your Batuaa account

Then:

  • The amount will be automatically refunded to the original payment method
  • Refund timelines:
    • UPI: 2–5 working days
    • Cards/Net Banking: 5–7 working days

4.2 Duplicate Transactions

If duplicate payments are detected for the same transaction:

  • The excess amount will be refunded after verification

4.3 Technical Errors

In case of system errors resulting in:

  • Incorrect deduction
  • Failed order execution

Bitbatuaa Technologies Pvt Ltd will initiate a refund after internal verification.

5

No Refund Scenarios

Refunds will not be provided in the following cases:

Change of mind after gold purchase

Market price fluctuations

Incorrect transaction initiated by the user

Partially completed but successfully executed gold purchases

6

Sell Option (Alternative to Refund)

Since refunds are not allowed after purchase:

  • Users may sell their digital gold holdings at the current market price
  • Sale proceeds will be credited to the registered bank account

Note: Sale price may differ from purchase price due to market fluctuations and applicable charges.

7

Auto-Save / Recurring Transactions

For automated savings features (if enabled):

  • Users can pause or cancel future auto-debits anytime
  • Already executed transactions:
    • Cannot be reversed
    • Will follow standard no-refund rules
8

Refund Process

To raise a refund request (if eligible):

Our team will review and respond within 3–5 working days.

9

Processing Delays

Refund timelines may vary due to:

  • Banking partner delays
  • Payment gateway processing times
  • Regulatory checks

Bitbatuaa Technologies Pvt Ltd is not responsible for delays caused by external entities.

10

Third-Party Services

Refunds involving:

  • Payment gateways
  • Digital gold providers

may be subject to their respective policies and processing timelines.

11

Policy Updates

Bitbatuaa Technologies Pvt Ltd reserves the right to modify this Policy at any time.

Updated versions will be posted on the Batuaa platform.

12

Contact Information

Bitbatuaa Technologies Pvt Ltd

Email: support@mybatuaa.com

By using Batuaa, you acknowledge and agree to this Refunds & Cancellation Policy.