Privacy Policy
Please read these terms carefully before using the Batuaa platform for digital gold savings and investments.
Welcome to Batuaa (“we,” “our,” or “us”).
Batuaa is a digital savings platform that enables users to invest in and accumulate digital gold in a seamless and automated manner.
We are committed to protecting your personal data and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application, website, and services (collectively, the “Platform”).
By using Batuaa, you agree to the practices described in this Privacy Policy.
Introduction
Welcome to Batuaa (“we,” “our,” or “us”).
Batuaa is a digital savings platform that enables users to invest in and accumulate digital gold in a seamless and automated manner.
We are committed to protecting your personal data and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application, website, and services (collectively, the “Platform”).
By using Batuaa, you agree to the practices described in this Privacy Policy.
Information We Collect
We collect the following types of information:
2.1 Personal Information
- Full name
- Mobile number
- Email address
- Date of birth
- PAN and KYC details
- UPI ID
2.2 Financial Information
- Transaction history
- Investment amounts in digital gold
- Wallet balance and savings activity
2.3 Device & Technical Information
- IP address
- Device type and OS
- App usage data
- Log files and analytics
2.4 Location Information
- Approximate location based on IP or device (if permitted)
How We Use Your Information
We use your information to:
- Provide and maintain Batuaa services
- Enable digital gold purchases and redemptions
- Complete KYC and regulatory compliance
- Process payments and transactions
- Improve user experience and platform performance
- Communicate updates, offers, and alerts
- Prevent fraud and enhance security
Digital Gold Partners
Batuaa may partner with third-party digital gold providers, payment gateways, and custodians to facilitate transactions.
Your data may be shared with:
- Gold providers (for storage and transaction execution)
- Payment processors (UPI, cards, net banking)
- KYC verification agencies
All partners are required to maintain strict data protection standards.
Data Sharing and Disclosure
We do not sell your personal data.
We may share data in the following cases:
- Legal Compliance: If required by law, regulators, or authorities
- Service Providers: For payments, analytics, customer support
- Business Transfers: In case of merger, acquisition, or restructuring
Data Security
We implement industry-standard security measures, including:
- Encryption of sensitive data
- Secure servers and access controls
- Regular security audits
However, no system is completely secure. Users are advised to safeguard their login credentials.
Data Retention
We retain your data:
- As long as your account is active
- As required by regulatory obligations (e.g., KYC, financial records)
- Until necessary for legitimate business purposes
Your Rights
You have the right to:
To exercise these rights, contact us at: support@mybatuaa.com
Cookies and Tracking
We use cookies and similar technologies to:
- Enhance user experience
- Analyze platform usage
- Improve performance
You can manage cookie preferences via your browser settings.
Children's Privacy
Batuaa services are not intended for individuals under 18 years of age.
We do not knowingly collect data from minors.
Third-Party Links
Our platform may contain links to third-party websites.
We are not responsible for their privacy practices.
Changes to This Policy
We may update this Privacy Policy from time to time.
Users will be notified of significant changes via app or email.
Contact Us
If you have any questions about this Privacy Policy, please contact us:
Bitbatuaa Technologies Pvt Ltd
Email: support@mybatuaa.com
By using Batuaa, you acknowledge that you have read and understood this Privacy Policy.